Frequently Asked Questions

Everything you need to know before you send.

Whether you're sending a surprise to someone across the world or simply ordering something special for yourself, we're here to make the process straightforward.

Do you deliver worldwide?

Yes. We deliver gifts and selected products to destinations around the world. Delivery availability, estimated arrival dates and fees depend on the destination and the item you're ordering.

Can I personalise my gift?

Many of our products can be personalised with a name, message, photo or other details. Available personalisation options are shown on the individual product page.

How do I know when my order will arrive?

Your estimated delivery date is shown at checkout before you complete your purchase. This can vary depending on the destination, product and delivery option selected.

How can I track my order?

Once your order has been dispatched, we'll provide tracking details so you can follow its journey in real time.

What delivery options are available?

Depending on the product and destination, you may be able to choose from Standard, Express or Same-Day Delivery. Available options and pricing are shown at checkout.

What payment methods do you accept?

We accept secure card payments along with popular local payment options, depending on the destination.

Can I change my delivery details after placing an order?

If you need to change your delivery details, contact us as soon as possible with your order number. We'll let you know whether the change can still be made, as this depends on the order status.

What if my order arrives damaged or something is missing?

Please contact us within 7 days of delivery with your order number and details of the issue. We may ask for photographs so we can review what happened and arrange an appropriate resolution.

Can I return a personalised item?

Personalised or customised items may not be eligible for return unless they arrive faulty, damaged or differ from what was ordered.

How do refunds work?

If your refund is approved, it will be processed to your original payment method. The time it takes for the funds to appear can depend on your bank or payment provider.

Can I cancel my order?

If you need to cancel an order, contact us as quickly as possible. Cancellation may not be possible once an order has entered processing, preparation or dispatch.

How can I contact Xocial Markets?

We're happy to help. If you have a question about an order, delivery, personalisation or anything else, contact our team through WhatsApp and include your order number where relevant.

Still have a question?

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Xocial Markets
Thoughtful logistics, delivered with care.