Returns & Refunds

If something isn't right, we'll help make it right.

We want every Xocial Markets order to arrive exactly as expected. But if something goes wrong, don't worry. Get in touch with us within 7 days of delivery, and we'll look into it and help find the right solution.

For personalised or customised items, returns may not be available unless the item arrives faulty, damaged or differs from what was ordered.

How It Works

1. Tell us what happened
Contact our team with your order number and a brief description of the issue. Photos may be requested where they're helpful.

2. We'll review your request
We'll check the details and confirm whether your order qualifies for a return, replacement or another resolution.

3. We'll take care of the rest
Where a refund is approved, it will be processed back to your original payment method.

Something doesn't look right?

Don't leave it unresolved. Reach out to us and we'll do our best to put things right.

Xocial Markets
Thoughtful logistics, delivered with care.