Privacy Policy
Last updated: 17 September 2026
At Xocial Markets, we respect your privacy.
When you shop with us, we only collect and use the information we need to process your order, provide our services, communicate with you and improve your experience. We do not sell your personal information.
Information We Collect
Depending on how you use Xocial Markets, we may collect:
Contact details such as your name, email address and phone number.
Delivery information such as the recipient's name, address and contact details.
Order information including products purchased, order history and delivery details.
Personalisation information such as messages, names or photos you provide when creating a personalised product.
Payment information required to process your purchase. Payment details may be handled directly by our secure payment providers.
Technical and usage information such as browser type, device information and basic website activity used to understand how people use our store.
How We Use Your Information
We use your information to:
Process and fulfil your orders.
Arrange delivery to the correct recipient.
Provide order confirmations, updates and tracking information.
Respond to your questions and support requests.
Process payments and prevent fraudulent transactions.
Personalise products where you request it.
Understand how customers use our website and improve our products and services.
Meet legal, regulatory and security requirements.
We only use your information for legitimate business purposes connected to providing and improving our services.
Payment Information
Payments are processed through secure payment providers.
We do not need to store your full payment card details on our own systems. Depending on the payment method you choose, your payment information may be collected and processed directly by the relevant payment provider under its own privacy policy and security practices.
Cookies & Analytics
Like most websites, Xocial Markets may use cookies and similar technologies to keep the website working properly, understand how visitors use our store and improve your experience.
Analytics information is generally used in an aggregated or otherwise limited form to help us understand things such as which pages are visited and how customers interact with the website.
Sharing Your Information
We may share relevant information with trusted service providers when it is necessary to provide our services.
For example, this may include:
Delivery and logistics partners who need recipient information to complete a delivery.
Payment providers who process transactions.
Technology and hosting providers that help operate our website.
Analytics and security providers that help us maintain and improve our services.
We only share information that is reasonably necessary for the relevant purpose.
We do not sell your personal data.
Keeping Your Information Safe
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
How Long We Keep Your Information
We keep personal information only for as long as it is reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records and meeting legal or regulatory obligations.
When information is no longer required, we may securely delete or anonymise it.
Your Privacy Rights
Depending on where you live, you may have rights over your personal information, including the right to:
Ask what personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information where applicable.
Object to or restrict certain uses of your information.
Request a copy of certain information we hold about you.
Withdraw consent where processing is based on consent.
Some rights may be subject to legal or operational limitations.
To make a privacy request, contact our team and provide enough information for us to identify your request and respond appropriately.
Children's Privacy
Xocial Markets is not intended to knowingly collect personal information directly from children without appropriate consent.
If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time as our services, technology or legal requirements change.
When we make changes, we will update the "Last updated" date at the top of this page.
Contact Us
If you have questions about this Privacy Policy, your personal information or how we handle your data, please contact the Xocial Markets team.
Xocial Markets
Your privacy matters to us.
