Terms of Service
Last updated: 17 September 2026
Welcome to Xocial Markets.
By accessing our website, browsing our products or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.
Using Xocial Markets
You agree to use our website lawfully and responsibly. You must provide accurate and complete information when placing an order, particularly your contact and delivery details.
We may restrict or suspend access to our services where necessary to protect our customers, business or website from misuse, fraud or other unlawful activity.
Products & Availability
We make every effort to ensure that product descriptions, images, prices and availability shown on our website are accurate.
However, colours, packaging and appearance may vary slightly from what is displayed online, particularly for products that are handmade, personalised or supplied by third-party partners.
Product availability can change, and we reserve the right to correct errors, update product information or discontinue products where necessary.
Prices & Payments
All prices displayed on the website are subject to change without notice.
The applicable price is the price shown when you place your order, unless an obvious pricing error has occurred.
You agree to provide valid payment information and authorise us or our payment provider to process the applicable charges for your order.
Orders may be cancelled or placed on hold where a payment cannot be successfully verified or where we identify suspected fraudulent activity.
Placing an Order
When you place an order, you are making a request to purchase the selected products.
You will receive an order confirmation after your order has been submitted. An order may still be cancelled or declined in certain circumstances, including product unavailability, payment issues, delivery restrictions or suspected fraud.
If we cannot fulfil an order after payment has been made, we will provide an appropriate refund for the affected item.
Delivery
We deliver to destinations where our delivery services are available.
Delivery times and fees depend on the destination, product and delivery option selected. Estimated delivery dates are provided at checkout and may be affected by circumstances outside our reasonable control.
Once an order has been dispatched, tracking information may be provided where available.
It is your responsibility to provide accurate delivery information. Delays or failed deliveries resulting from incorrect or incomplete information may not be within our control.
Personalised Products
Some products can be personalised with names, messages, photographs or other information supplied by you.
You are responsible for checking all personalisation details before submitting your order.
Because personalised products are created specifically for you, they may not be eligible for return or cancellation unless they are faulty, damaged or do not match the details you provided.
Returns & Refunds
If there is a problem with your order, please contact us within 7 days of delivery.
Depending on the circumstances, we may offer a return, replacement, refund or another appropriate resolution.
Refunds approved by us will generally be made to the original payment method.
Certain products, including personalised items, may be excluded from returns where permitted by applicable law.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
Promotions & Discounts
From time to time, we may offer promotional codes, discounts or special offers.
Unless otherwise stated, promotions cannot be combined and may be subject to additional conditions, expiry dates, product restrictions or availability.
We reserve the right to correct errors, withdraw promotions or refuse promotional use where there has been misuse or fraud.
Intellectual Property
The content of the Xocial Markets website, including its branding, text, graphics, photographs, logos and other materials, belongs to Xocial Markets or its respective licensors unless otherwise stated.
You may use the website for personal shopping and browsing purposes. You may not reproduce, distribute, modify or commercially exploit our content without appropriate permission.
Third-Party Services
Some parts of our service may rely on third-party providers, including payment processors, delivery partners, technology providers and other service providers.
Those providers may have their own terms and privacy policies governing the services they provide.
Limitation of Liability
We will take reasonable care in providing our services, but we cannot guarantee that the website will always be available, uninterrupted or completely error-free.
To the extent permitted by applicable law, Xocial Markets will not be responsible for losses arising from circumstances outside our reasonable control, including delays caused by third-party delivery providers, payment providers, network failures, severe weather or other unforeseen events.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices or legal requirements.
The updated version will be posted on this page with a revised "Last updated" date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
Governing Law
These Terms are subject to the laws and courts applicable to Xocial Markets' place of establishment, unless mandatory consumer protection laws in your country provide otherwise.
Contact Us
If you have questions about these Terms, an order or our services, please contact the Xocial Markets team.
Xocial Markets
Thoughtful logistics, delivered with care.
